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Privacy Policy

Last Updated: December 16, 2025

References in this Privacy Policy Statement to "we", "us", and "Tranquility Lux" refer to Tranquility Lux, a sole proprietorship based in Pitampura, New Delhi, India.

At Tranquility Lux, we are committed to protecting your privacy. Any updates to this policy will be posted on this page.

SECTION 1 — WHAT DO WE DO WITH YOUR INFORMATION?

A. Information Collected During Purchase

When you purchase something from our store, we collect personal information such as your:

  • Name
  • Billing & shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through Shopify or your chosen gateway)

B. Information Collected Automatically

When you browse our site, we automatically receive technical data including your:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on pages

This helps us improve your shopping experience and site performance.

C. Email Marketing (If Applicable)

With your explicit permission, we may send you:

  • Product updates
  • New launches
  • Workshop announcements
  • Wellness content
  • Promotional offers

You may unsubscribe anytime.

SECTION 2 — CONSENT

How do we get your consent?

When you provide personal information to:

  • Complete a purchase
  • Verify your payment method
  • Arrange shipment
  • Request a return
  • Register for a workshop

…we assume consent for using the information for that specific purpose only.

For any other purpose (e.g., marketing), we will ask you directly for consent, or provide the option to decline.

How do I withdraw my consent?

If you change your mind after opting in, you may withdraw consent at any time by contacting us at:

📩 tranquilityluxe@gmail.com

📍 Pitampura, New Delhi, India

Upon withdrawal, we will stop contacting you and stop using your data unless legally required.

SECTION 3 — DISCLOSURE

We may disclose your personal information:

  • If required by law
  • If you violate our Terms & Conditions
  • To protect our legal rights or comply with court orders
  • During investigations into fraud or misuse

We do not sell or rent your personal data.

SECTION 4 — SHOPIFY

Our store is hosted on Shopify Inc., which provides the secure e-commerce platform we use.

Your data may be stored through Shopify's:

  • Data storage
  • Databases
  • Applications

All stored on secure servers behind firewalls.

Payment Processing

If you choose a direct payment gateway, your card data is:

  • Encrypted under PCI-DSS standards
  • Securely transmitted
  • Stored only as long as necessary
  • Automatically deleted after the transaction is complete

All payment gateways adhere to the PCI Security Standards Council, including Visa, MasterCard, American Express, and Discover.

For more details, please refer to Shopify's policies:

SECTION 5 — THIRD-PARTY SERVICES

We use trusted third-party service providers for:

  • Payment processing
  • Shipping & logistics
  • Email marketing
  • Analytics
  • Workshop bookings (if applicable)

These providers collect and use your information only as necessary to allow them to perform their designated services.

Third-Party Policies

Each provider has its own privacy policies. We recommend reviewing them to understand how your data is handled.

International Data Transfers

Some third-party providers may operate from other jurisdictions. If you proceed with a transaction involving such providers, your data may be subject to the laws of that jurisdiction.

External Links

Clicking on external links may take you away from our site. We are not responsible for the privacy practice of other websites.

SECTION 6 — SECURITY

We follow industry best practices to protect your data from:

  • Loss
  • Misuse
  • Unauthorized access
  • Disclosure
  • Alteration
  • Destruction

If you provide credit card information, it is encrypted using SSL and stored with AES-256 encryption.

Although no method of digital storage is 100% secure, we comply with:

  • PCI-DSS
  • Shopify's industry standards
  • Additional reasonable protective measures

SECTION 7 — COOKIES

We use cookies to improve user experience. Here are the common Shopify cookies used:

  • _session_id: Stores session information
  • _shopify_visit: Tracks visits (30-minute timeout)
  • _shopify_uniq: Counts visits per customer
  • cart: Stores cart content (2 weeks)
  • _secure_session_id: Session token
  • storefront_digest: Identifies password-protected access

You may disable cookies through your browser, but some features may not function properly.

SECTION 8 — AGE OF CONSENT

By using our site, you confirm that:

  • You are at least the age of majority in your state, or
  • You are a minor accessing the site under parental/guardian consent

SECTION 9 — CHANGES TO THIS PRIVACY POLICY

We may update this policy at any time. Changes take effect immediately upon posting.

If significant changes are made, we will:

  • Update the "Last Updated" date, and
  • Notify customers through our website or email

If Tranquility Lux is acquired or merged, your information may be transferred so we can continue serving you.

QUESTIONS & CONTACT INFORMATION

To access, update, correct, or delete your personal information, or for privacy-related concerns, contact our Privacy Compliance Officer:

📩 tranquilityluxe@gmail.com

📍 Tranquility Lux — Pitampura, New Delhi, India