Terms & Conditions

Welcome to Tranquility Lux. Throughout the site, the terms "we", "us", "our" refer to Tranquility Lux, a sole proprietorship based in Pitampura, New Delhi, India.

By accessing our website or purchasing our products, you agree to these Terms & Conditions.

SECTION 1 – ACCEPTANCE OF TERMS

By visiting our website, purchasing physical products, or attending our workshops, you engage in our Service and agree to be bound by:

• These Terms & Conditions
• Our Privacy Policy
• Any additional guidelines or policies referenced here or provided at checkout

If you do not agree, you may not access our website or use any of our services.

SECTION 2 – ELIGIBILITY

By using our website, you confirm that you are:

• At least the age of majority in your state/province of residence, or
• Using the site under the consent of a parent/guardian

You may not use our services for any unlawful or unauthorized purpose.

SECTION 3 – ONLINE STORE TERMS

You agree not to misuse our products or violate any laws in your jurisdiction.

You must not transmit any harmful code, malware, viruses, or destructive programs.

Any violation of these terms may result in immediate termination of service.

SECTION 4 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that non–credit-card data transmitted through the site may be transferred unencrypted across networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without written permission from us.

SECTION 5 – PRODUCT INFORMATION & AVAILABILITY

We sell physical wellness products including yoga mats and related accessories.

• Colours, textures, and materials displayed online may vary slightly in real life.
• Product quantities may be limited and are subject to our Return/Refund Policy.
• We reserve the right to limit sales to any person, region, or jurisdiction.
• We may discontinue any product without notice.

We do not guarantee that the quality of any product will meet your expectations, though we always strive for the highest standard.

SECTION 6 – WORKSHOPS & OFFLINE EVENTS

Tranquility Lux occasionally hosts offline wellness workshops.

By registering for a workshop, you agree that:

• Event dates, locations, and instructors may change if necessary
• Payments for workshops follow the cancellation/refund rules stated at booking
• You are responsible for ensuring your physical fitness for participation
• Tranquility Lux is not liable for injuries or accidents occurring due to negligence, overexertion, or failure to follow instructions

We reserve the right to deny workshop entry for misconduct or safety concerns.

SECTION 7 – PRICING & MODIFICATIONS

• Prices of products and workshops may change at any time without notice.
• We reserve the right to modify or discontinue any service or event.

We are not liable to you or third parties for any modifications or price changes.

SECTION 8 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We may refuse any order placed with us.

We may limit purchases per person, per household, or per order.

You agree to provide accurate, current, and complete information at checkout, including:

• Email address
• Billing details
• Shipping details

You must promptly update your information to ensure successful delivery.

SECTION 9 – OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may offer tools or links to third-party services.

You understand that:

• These are provided "as is"
• We do not control or endorse third-party content
• We are not responsible for any issues arising from them

Use of third-party tools or websites is at your own risk.

SECTION 10 – USER COMMENTS, REVIEWS & FEEDBACK

If you submit testimonials, comments, or creative suggestions, you agree that we may edit, copy, publish, translate, and distribute such content without obligation to keep it confidential or provide compensation.

You agree not to submit unlawful, defamatory, misleading, or harmful content.

SECTION 11 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 12 – ERRORS & INACCURACIES

Occasionally our website may contain errors regarding:

• Product descriptions
• Pricing
• Availability
• Shipping timelines

We reserve the right to correct such errors and update information at any time.

SECTION 13 – PROHIBITED USES

You are prohibited from using the site:

• For unlawful purposes
• To violate intellectual property rights
• To upload harmful code
• To collect data on other users
• To spam, phish, crawl, or scrape
• For obscene or immoral activities
• To interfere with website security

Violation may result in termination of access.

SECTION 14 – DISCLAIMER OF WARRANTIES

We do not guarantee that:

• Our website will be uninterrupted, error-free, secure, or timely
• Product results will meet your expectations

All services and products are provided "as is" without warranties.

SECTION 15 – LIMITATION OF LIABILITY

Tranquility Lux is not liable for:

• Lost profits
• Lost data
• Indirect or consequential damages
• Injuries or accidents during workshops
• Misuse of products
• Errors in service or content

In jurisdictions that do not allow such limitations, our liability is restricted to the maximum extent permitted by law.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Tranquility Lux, its owner, employees, partners, and suppliers from any claims arising from:

• Your breach of these Terms
• Your violation of any law or third-party rights

SECTION 17 – SEVERABILITY

If any provision is found unlawful or unenforceable, the remainder of the Terms will continue in effect.

SECTION 18 – TERMINATION

These terms are effective until terminated.

We may terminate access without notice if we suspect policy violation.

You may terminate by discontinuing use of our website.

SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the full agreement between you and Tranquility Lux and supersede any prior versions.

SECTION 20 – GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of New Delhi, India.

SECTION 21 – CONTACT INFORMATION

For questions regarding these Terms & Conditions, contact us at: